Daily posts and articles eloquently articulating the power of quality data. Are MGAs and Brokers trying to turn the tide to embrace and enjoy data or do they still feel its collection is onerous, with different governance over different data elements, caution over what to store and what they have to tack and trace? Come what may Data is part of all our futures (and present).
I think we can start by making the comment that traditionally, data wasn’t utilised by firms in the financial services sector in the most effective manner to enhance or increase the effectivity of their customer services efforts. Since the advancement of the internet age, firms have been aggregating more and more data about their customers. Data very often sits within multiple silos all using different tools to manipulate or store it