This month we report that our latest senior to join the team, Stuart Pembery, is on track to pass his Cert Cii qualification. He will join Kirstin and Paul who have both studied for their insurance exams including specialisms in Broking and Delegated Authority. Kirstin also gained her Certificate in Compliance to extend the scope of the subject. Over 65% of the Morning Data team currently hold their Cert or Dip Cii or the accounting equivalent, the rest are due to complete shortly.
All this studying is not to fill up business cards with letters but to truly understand our clients, their businesses and challenges. Most of our clients are either starting out or evolving through their company stages, they are looking for support and advice as much as a software solution, and the confidence that our offerings and team will grow with them.
This programme is something everyone in the team accomplishes. Not only is it compulsory, for everyone, no exceptions but it is also a genuine USP in our market. It is not unusual for teams to study in their area of skills; Accountants study Accountancy, Doctors study Medicine and of course IT people study in their field - be that in their chosen development languages, software testing or system analysis, etc. but it is not common for IT people to study Insurance.
It is commented on by out clients and market colleagues alike; the observation that it equips the members of our team with real insight when discussing projects, system enhancements or new features. From our own view point it helps the team be "right first time" more often - reducing costs and increasing client satisfaction. Overarching these benefits is an enhanced relationship to a real collaboration and partnership basis, not just supplier and client.
So a cheer for Stuart and his LM2 success and on to I10, Broking Fundamentals, to complement his existing Underwriting experience for the clean sweep.
However for Morning Data, it has long been in our DNA to encourage and develop the whole person, this starts with understanding the market we serve whilst building expertise and confidence in the whole team from Apprentices to Directors.